FREQUENTLY ASKED QUESTIONS

WHY USE STEEL AS MATERIAL?
The steel has progressively disappeared in the 90's, mainly for weight reasons. But the new generations of steel provides by tubing manufacturer are able to answer to the demands of modern bikes, thanks to bigger diameter, double butted and hydroformed tubing. The steel is also easier to handcraft and will keep its specifications with the years. Thanks to the large range of tubes available, we can adapt precisely the handle of the bike, according to the needs and the measurement of the customer.
HOW TO GET A FRAME PERFECTLY FIT TO MY MEASURES?
All our frames are tailor-made, so they are perfectly adapted to your measures, but also your use. For that, we make a fitting study in our workshop, to measure all the points we need to create your bespoke bicycle. If you can not visit us, we can orientate you to one of our partner, or send you a precise process to take yourself your measurement.
CAN WE MAKE A FRAME WITH TUBING FROM DIFFERENT RANGES?
Yes. Victoire frames are made with tubing selected among Columbus, Reynolds and Tange range. According to your needs and your demands, we can combine different tubes to get all the specifications your bespoke bike require. v
WHAT HAPPEN IF I WOULD LIKE AN OPTION THAT IS NOT ON YOUR WEBSITE?
Victoire Cycles offer a large amount of options for their bespoke bike. You can for example choose a custom paint or S&S couplings to make easier the transport of your bicycle. However, if you would like an option that you have not seen on our website, please, contact us and we will study the feasibility.
CAN I ORDER A FRAME WITH LUG?
Of course. Although we are making most of the time fillet-brazed frame, we work also with lugs.
WHICH COLOR CAN I CHOOSE FOR MY BIKE?
We offer as standard 6 high-resistance colored clear coat (black, red, blue ,sulfur, green and copper). However, you can choose in option any other color, or even a custom paint with several colors and more details.
HOW TO ORDER MY VICTOIRE FRAME?
The whole ordering process is detailed in the section Our Bikes/Ordering: There are 4 steps: 1. Initial Contact 2. Fitting 3. Drawing and Manufacturing 4. Shipping
I DO NOT LIVE IN FRANCE, NOT EVEN IN EUROPE, CAN I ORDER A VICTOIRE FRAME?
Of course! We can ship our bikes worldwide. Each frame is packed with care and ou can follow the shipping online thank to the tracking number.
ONCE I GIVE MY DEPOSIT, CAN I CHANGE MY ORDER?
Yes. Thanks to the deposit, you are added in the building queue and we can buy the parts we need to build your bike. But you can change some things, like the colour of the paint for example, or other details, before we start to make your frame. We will come back to you before the manufacturing of your project, to validate all the specifications. However, the deposit commit you and can not be refund.
WHAT IS THE PRICE OF A VICTOIRE FRAME?
Each frame is tailor-made to the customer, so the price depends on the needs and the options you choose. For more precisions, please, contact us. We will provide you an estimate of your demand.
HOW LONG DOES IT TAKE TO GET A VICTOIRE FRAME?
The time requested to get a Victoire frame is variable. Please, contact us for more informations.
DO YOU HAVE STANDARD FRAME?
No, each frame is tailor-made to the customer, and as a consequence, unique.
WHAT HAPPEN IF I CAN NOT PAY THE BIKE ONCE IT IS MADE?
Like each frame is tailor-made to one customer, it can not be sell to another one. So we will keep the frame until the complete bill is payed. The deposit can not be refund.
I HAVE A BIKE SHOP AND I WOULD LIKE TO OFFER VICTOIRE BICYCLES TO MY CUSTOMER, IS IT POSSIBLE?
We have chosen to work with as closer as possible to our customer, with a reduce amount of bike shop. If you are interested to distribute Victoire bicycles, please, contact us using our contact form and we will study your demand.
CAN I MAKE A NEW PAINT ON MY VICTOIRE FRAME?
Yes. At a cost, you can send to us your frame for a new paint.
WHAT ARE THE LIMITS OF USE AND THE WARRANTY?
The Victoire frames, made for an urban ,track, road or cyclocross have a 5 years warranty. Chris King headset have a 10 years warranty. Carbon forks from Columbus has also a 3 years warranty. For all the other components, please contact us for more details. The warranty is valid for a normal use, in the operating conditions of the products. However, if you have a problem after the warranty period, we can repare it at a lower cost. c
CAN WE VISIT THE WORKSHOP?
With pleasure! Please, contact us and we will plan a meeting.
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