FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

WHY USE STEEL AS MATERIAL?
The steel has progressively disappeared in the 90's, mainly for weight reasons. But the new generations of steel provided by tubing manufacturer are able to better respond to the demands of modern bikes, thanks to a bigger diameter, double butted and hydroformed tubing. The steel is also easier to handcraft and will keep its specifications with the years. And because the range of tubes available is large, we can adapt precisely the handle of the bike, according to your needs and measurement.
HOW TO GET A FRAME PERFECTLY FIT TO MY MEASURES?
All our frames are tailor-made, so they are perfectly adapted to your measures, but also your use. To do so, we make a fitting study in our workshop, to measure all the points we need to create your bespoke bicycle. If you can not visit us, we can orientate you to one of our partners, or send you a precise process to take your measurement yourself.
CAN WE MAKE A FRAME WITH TUBING FROM DIFFERENT RANGES?
Yes. Victoire frames are made with tubing selected among Columbus, Reynolds and Tange range. According to your needs and your demands, we can combine different tubes to meet all the specifications your bespoke bike requires.
WHAT HAPPEN IF I WOULD LIKE AN OPTION THAT IS NOT ON YOUR WEBSITE?
Victoire Cycles offer a large amount of options for their bespoke bike. You can for example choose a custom paint or S&S couplings to make the transport of your bicycle easier. However, if you would like an option that you have not seen on our website, please, contact us and we will assess the feasibility.
CAN I ORDER A FRAME WITH LUG?
Of course. Although we are making fillet-brazed frame most of the time, we can also work with lugs.
WHICH COLOR CAN I CHOOSE FOR MY BIKE?
We offer as standard 6 high-resistance colored clear coat (black, red, blue ,sulfur, green and copper). However, you can choose as a complementary option any other color, or even a custom paint with several colors and more details.
HOW TO ORDER MY VICTOIRE FRAME?
The whole ordering process is detailed in the section Our Bikes/Ordering: There are 4 steps: 1. Initial Contact 2. Fitting 3. Drawing and Manufacturing 4. Shipping
I DO NOT LIVE IN FRANCE, NOT EVEN IN EUROPE, CAN I ORDER A VICTOIRE FRAME?
Of course! We can ship our bikes worldwide. Each frame is packed with care and you can follow the shipping online with the tracking number.
ONCE I GIVE MY DEPOSIT, CAN I CHANGE MY ORDER?
Yes. With the deposit, you are added in the building queue and we can buy the necessary parts to build your bike. However, you can still change some things, like the paint color for instance, or other details, before we start making your frame. We will come back to you before the manufacturing of your project anyways, to validate all the specification. Yet, the deposit commits you and can not be refunded.
WHAT IS THE PRICE OF A VICTOIRE FRAME?
Each frame is tailor-made to the customer, so the price depends on the needs and the options you choose. For additional information, please, contact us. We will provide you with an estimate of your demand.
HOW LONG DOES IT TAKE TO GET A VICTOIRE FRAME?
The time required to get a Victoire frame is variable. Please, contact us for more informations.
DO YOU HAVE STANDARD FRAME?
No, each frame is tailor-made to the customer, and as a consequence, unique.
WHAT HAPPEN IF I CAN NOT PAY THE BIKE ONCE IT IS MADE?
As each frame is tailor-made to one customer, it can not be sell to another one. So we will keep the frame until the complete bill is paid. The deposit can not be refunded.
I HAVE A BIKE SHOP AND I WOULD LIKE TO OFFER VICTOIRE BICYCLES TO MY CUSTOMER, IS IT POSSIBLE?
We have chosen to work in a very close relation with our customers, meaning with a reduced amount of bike shops. If you are interested in distributing Victoire bicycles, please, contact us using our contact form and we will assess your demand.
CAN I MAKE A NEW PAINT ON MY VICTOIRE FRAME?
Yes. At a cost, but you can send us your frame for a new paint.
WHAT ARE THE LIMITS OF USE AND THE WARRANTY?
The Victoire frames, made for an urban ,track, road or cyclocross have a 5 years warranty. Chris King headsets have a 10 years warranty. Carbon forks from Columbus also have a 3 years warranty. For all the other components, please contact us for more details. The warranty is valid for a normal use, in the operating conditions of the products. However, if you have a problem after the warranty period, we can repair it at a lower cost.
CAN WE VISIT THE WORKSHOP?
With great pleasure! Please, contact us and we will plan a meeting.

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